Shipping & Delivery Information
From our atelier to your doorstep, handled with absolute care.
Order Dispatch & Tracking
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number. Please allow up to 24 hours for tracking updates to appear on the carrier's website.
Track your order via these official channels:
- 17TRACK — universal tracking portal
- FedEx
- Evri (formerly Hermes)
- CNE Express
Total Delivery Time = Processing Time + Tailoring Time (if applicable) + Shipping Time
Order Processing
1–4 Business Days for order verification & material preparation.
Custom Tailoring
Made-to-measure dresses require extra production time, see table below for details.
International Shipping
Door-to-door delivery via reliable global carriers with full tracking support.
| Dress Category | Tailoring Time (Business Days) | Shipping Time (Business Days) |
|---|---|---|
| Wedding Dresses | 15–25 | 3–15 |
| Luxury Wedding Dresses | 28–45 | 3–15 |
| Bridesmaid Dresses | 8–15 | 3–15 |
| Prom Dresses | 10–15 | 3–15 |
| Special Occasion Dresses | 10–15 | 3–15 |
| Wedding Guest Dresses | 8–15 | 3–15 |
| Destination Area | Delivery Time | Cost (USD) |
|---|---|---|
| United States, Canada | 15–30 business days | $19.99 |
| Austria, Belgium, France, Germany, Ireland, Italy, Poland, Portugal, Romania, Spain, Switzerland, Sweden, UK, Australia, New Zealand, Hong Kong SAR | 18–35 business days | $9.99 |
| All Other Countries | 20–35 business days | $29.99 |
| Destination Area | Delivery Time | Cost (USD) |
|---|---|---|
| United States, Canada | 10–25 business days | $39.99 |
| Austria, Belgium, France, Germany, Ireland, Italy, Poland, Portugal, Romania, Spain, Switzerland, Sweden, UK, Australia, New Zealand, Hong Kong SAR | 12–25 business days | $29.99 |
| All Other Countries | 12–25 business days | $99.99 |
Delivery Tips
- Deliveries are made on business days (Monday–Friday). Please use a delivery address where someone will be available during these hours.
- Keep your phone accessible during the estimated delivery window — the carrier may call to arrange delivery.
- A signature is required upon delivery. Please ensure you or an authorized person is present. Once a signed delivery is confirmed, we cannot be held responsible for lost or stolen packages.
Delayed Orders
If your order hasn't arrived within the estimated timeframe, please contact us at service@bmbridal.com and we'll investigate with the carrier promptly. We appreciate your patience.
Buyer Responsibilities
Please note the following costs are the buyer's responsibility:
- Import duties & customs fees — any applicable taxes or duties charged by your country's customs authority.
- Address modification fees — costs incurred due to address changes or failed delivery attempts caused by the buyer.
- Return shipping costs — if an order is cancelled mid-process or a return is initiated for personal reasons, return shipping is at the buyer's expense.
After dispatch, a tracking number will be sent to your registered email. You may track via 17TRACK, FedEx, Evri or CNE Express. Tracking information may take up to 24 hours to update.
All dresses are handcrafted made-to-order. Complex beading, lace embroidery and custom size adjustment require strict handmade craftsmanship to guarantee couture quality.
Import duties and local customs taxes shall be borne by the buyer in accordance with local national regulations.
Contact our support team at service@bmbridal.com immediately. We will launch an official investigation with the logistics provider to resolve the issue as soon as possible.
Address changes after dispatch will generate extra modification fees at buyer’s cost, and may cause delivery delay or failure.
If cancellation is submitted after tailoring begins, return shipping cost will be deducted from your refund, all extra logistics expenses are borne by the buyer.